Privacy Policy

1. General Provisions

This Privacy Policy (hereinafter referred to as the "Policy") defines the procedure for processing and protecting personal data of users of the website univer-co.ru (hereinafter referred to as the "Website"), owned by OOO "Universal" (TIN: 7710932226, hereinafter referred to as the "Operator").

By using the Website, you confirm your consent to the terms of this Policy. If you do not agree with any provisions, please discontinue use of the Website.

The Operator processes personal data in accordance with Federal Law No. 152-FZ of July 27, 2006 "On Personal Data".

2. Data We Collect

We may collect the following personal data:

• Contact information: first name, last name, email address, phone number — provided by you when filling out forms on the website
• Order data: information about the services you order (translation type, language pair, volume)
• Documents: files you upload for cost estimation or translation
• Technical data: IP address, browser type, operating system, pages visited — collected automatically
• Cookies: used to improve website performance and analytics

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Processing orders for translation services
• Contacting you to clarify order details
• Calculating costs and preparing commercial proposals
• Fulfilling contractual obligations
• Improving service quality
• Informing you about promotions and special offers (with your consent)
• Website traffic analytics

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Consent: you give consent when submitting forms on the website
• Contract: processing is necessary for the performance of a translation services agreement
• Legitimate interests: ensuring website security and improving service quality
• Legal requirements: compliance with accounting and tax legislation

5. Data Protection

We take the following measures to protect your personal data:

• Data encryption during transmission (SSL/TLS)
• Restricted employee access to personal data
• Regular software updates
• Storage of documents in a secure archive with restricted access
• Non-disclosure agreements (NDA) signed by all translators

6. Sharing Data with Third Parties

We do not sell or share your personal data with third parties, except in the following cases:

• Translators: your documents are shared with translators to fulfill the order (all translators sign NDAs)
• Notaries: when providing notarized certification services
• Government authorities: upon request from authorized bodies in accordance with the legislation of the Russian Federation
• Analytics services: Yandex.Metrica, Google Analytics (anonymized data)

7. Cookies

The Website uses cookies for the following purposes:

• Essential cookies: ensure the functionality of the website (sessions, authentication)
• Analytics cookies: help us understand how visitors use the website (Yandex.Metrica, Google Analytics)

You can disable cookies in your browser settings; however, this may affect the functionality of the Website.

8. Data Retention Periods

• Contact data from requests: 3 years from the date of the last inquiry
• Contracts and accounting documents: 5 years (in accordance with legislation)
• Uploaded documents for evaluation: 30 days after the evaluation is completed
• Completed translations: 1 year (to allow for free revisions)

9. Your Rights

You have the right to:

• Obtain information about your data that we process
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent to data processing
• File a complaint with the relevant supervisory authority

To exercise your rights, contact us by email: zakaz@univer-co.ru

10. Confidentiality of Translated Documents

We pay special attention to the confidentiality of documents submitted for translation:

• All translators sign non-disclosure agreements (NDA)
• Documents are transmitted through secure communication channels
• Upon request, we execute an additional NDA with the client
• Documents are stored on secure servers with restricted access
• After project completion, documents are deleted upon the client's request

11. Contact Information

For all questions related to personal data processing, please contact:

12. Policy Changes

The Operator reserves the right to make changes to this Policy. The current version is always available on this page. We recommend periodically checking the Policy for updates.